Privacy Policy

Last updated: December 2024

Fyxlife ("Fyxlife", "we", "us", "our") is operated by FYX Technologies Pte Ltd, a company incorporated in Singapore in 2024. This Privacy Policy explains how we collect, use, store, and protect information when you use the Fyxlife mobile app and the WhatsApp-based AI companion (the "Services").

By using the Services, you agree to this Privacy Policy under Singapore law.

1. Who Fyxlife Is For

Fyxlife is designed for adults aged 21 and above. The Services support proactive health and lifestyle improvement. They are not intended for individuals requiring continuous medical supervision or emergency care. We do not provide crisis or emergency services.

2. Information We Collect

Fyxlife collects the following categories of information when you use the Services:

2.1 Personal identification information

  • Name
  • Email address
  • Mobile number used on WhatsApp or in the app

2.2 Health and related information

Provided directly by you through questionnaires or uploads, including:

  • Biomarkers
  • Medical reports you submit
  • Lab values
  • Medical history, conditions, medications
  • Lifestyle patterns and personal goals

2.3 Wearable and device data

When you connect Apple Health or Google Fit:

  • Sleep metrics
  • Heart rate
  • Activity levels
  • Physiological indicators

Collected periodically and stored securely.

2.4 Conversation content

  • WhatsApp chat messages
  • Messages sent within the app
  • Photos or documents you upload (e.g., lab reports, menus)

Chats are stored and compressed to support ongoing personalized coaching.

2.5 Usage and technical information

  • Basic device logs
  • App interaction patterns
  • System-generated event logs

3. How We Use Information

Fyxlife uses your information to:

  • Provide personalized and adaptive health guidance through WhatsApp and the app.
  • Identify patterns and trends in your health data over time and present insights.
  • Generate summaries such as biological age or trend evaluations.
  • Enable review and validation by our panel of certified specialist doctors using anonymized data.
  • Maintain and improve the safety, integrity, and performance of the Services.
  • Comply with legal obligations.

We do not use your data for advertising, and we do not sell or rent your personal data.

4. How We Share Information

Fyxlife may share your information only in the following limited circumstances:

4.1 Service providers

We use trusted service providers for:

  • Cloud infrastructure (data stored in Singapore)
  • WhatsApp message handling via Twilio

These providers may process data solely to deliver services to Fyxlife.

4.2 Specialist oversight

Certified medical specialists may review anonymized user data for evaluation and quality control.

Specialists do not receive identifying information unless you explicitly choose to share it.

4.3 Legal requirements

We may disclose information to comply with law or valid legal process.

4.4 No sale of data

Fyxlife does not sell or rent user information under any circumstances.

5. Data Storage, Location, and Retention

  • All personal data is stored on secure Firestore infrastructure located in Singapore.
  • Wearable data and chat logs are stored and processed as part of providing the Services.
  • Data is retained for approximately one (1) year, unless required longer by law or for resolving active issues.
  • After the retention period, data may be deleted or de-identified.
  • Fyxlife does not transfer personal data outside Singapore as part of the standard service.

6. Your Choices and Rights

You may:

  • Request access to your data
  • Request corrections
  • Request deletion

Requests may be submitted via email: help@fyxlife.com

We will respond in accordance with Singapore law and operational capabilities.

7. Security

We implement technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Restricted access for authorized personnel only
  • Audit logging for administrative access
  • No contractor access to identifiable health data

No system can guarantee absolute security, but we work to reduce risks and respond promptly to issues.

8. Health Data Safety

Because Fyxlife processes sensitive health information, we implement additional safeguards:

  • Health data is processed only for the purposes described in this Policy.
  • Medical reports and wearable data are stored securely and accessed only when necessary.
  • Specialist review is conducted using anonymized user data.
  • Admins accessing data for evaluations do so through controlled, logged access and without personal identifiers.
  • Users control what health information they choose to share.
  • No clinical diagnosis or emergency monitoring is performed using user data.

These measures support compliance with Singapore's Personal Data Protection Act (PDPA).

9. Changes to This Privacy Policy

Fyxlife may update this Policy. The "Last updated" date will be modified when changes are made. Continued use of the Services constitutes acceptance of the updated Policy.

10. Contact

Email: help@fyxlife.com